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Delivery and ReturnsThis document sets out the Terms & Conditions of purchasing on wanderlustbikinis.com.
Wanderlust Bikinis reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
Items purchased from a Wanderlust Bikinis Stockist are bound under that retailer's Returns and Exchanges Policy. Wanderlust Bikinis cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a wanderlustbikinis.com.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Wanderlust Bikinis Customer Service Representative via email at email@example.com.
Postage ChargesFREE POSTAGE within Australia for orders over AUD$100.
AU orders under AUD$100 will incur a AUD$9.95 shipping fee.
International orders will incure a AUD$20 postage charge.
Delivery LocationsWanderlust Bikinis delivers across Australia.
Wanderlust Bikinis can also deliver internationally. International postage terms are set by Australia Post and are subject to change at the discretion of Australia Post.
If we are unable to post to your location you will be informed via email and a refund will be made immediately.
Delivery TimeframesAll goods purchased on Wanderlust Bikinis will receive a tracking number sent upon dispatch to the order email address. AU orders will be delivered by Australia Post within 1-15 working days.
International orders will delivered by Australia Post then passed to your local postal service.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company or postal service.
Delivery AddressPlease provide an address where you will be located during office hours as Starttrack requires a signature upon receipt. If a work address is provided, Starttrack requires the business and receivers’ names.
Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Wanderlust Bikinis is unable to amend delivery location or redirect parcel.
Returns & Exchange
Online Returns and Exchanges PolicyOur Returns Policy is in addition to your rights under the Australian Consumer Law.
Return or Exchange RequirementsWanderlust Bikinis is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on wanderlustbikinis.com, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:
- Proof of purchase provided
- Tags attached
- Garment in original condition, including unworn and unwashed. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
- Returns Form enclosed in returns package (Please email firstname.lastname@example.org for Returns Form) Enclosed in your original order.
Postage of Exchange or RefundWanderlust Bikinis does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Wanderlust Bikinis representative.
Delivery AddressPlease email email@example.com for return delivery address.
Refund PaymentsRefunds will be processed in the same method as the original payment within 5 business days of Wanderlust Bikinis receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Wanderlust Bikinis cannot be held accountable for banking institution processing timeframes.
Exchanges or ReplacementsWanderlust Bikinis offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Wanderlust Bikinis Representative. Should a refund be requested for the exchanged item, Wanderlust Bikinis is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Wanderlust Bikinis recommends sending the item back for a refund and placing a separate order online for the new item. Wanderlust Bikinis will not accept out of pocket expenses should a customer choose this option.
Same Value ExchangeShould the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
Different Value ExchangeShould the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
A variance where payment is owed to the customer will be refunded as per the original order payment method.
A variance where payment is owed to Wanderlust Bikinis, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
Primary contact will be made via email sent to the nominated email address.
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